The Table Flights -> Discrepancies

This table is dedicated to the discrepancies raised either by the customer in the Airline Web Portal or internally at the Flight Event level. Each entry represents one statement in the discussion.
To start an approval flow it is necessary to generate first a discrepancy note by clicking on function button Generate Discrepancy Note.
Following data is displayed:

  • ID:

Automatically generated by the application

  • Author:

Name of the user who raised the discrepancy

  • Internal Status:

Either set in the Airline Web Portal or directly in the application. There are two possibilities: In Progress or Closed.

  • Airline Status:

This status can only be set by the airline/customer via the Airline Web Portal. Two possibilities: Approved or Rejected.

  • Internal:

Flag is set automatically in case the discrepancy is raised directly in the application (instead of the Airline Web Portal) and therefore identified as Internal. All discrepancy entries with the flag Internal set to true are only visible in the application GUI – not in the Airline Web Portal. The flag cannot be changed manually, so internal discussions are separated from discussions on discrepancies with the customers.

  • Remark:

Free definable comment

  • Create Time:

Time stamp of the data creation, set automatically.

Note that these discussions can also be mixed, i.e. a discussion on a discrepancy which was started by a customer using the Airline Web Portal can be continued internally. The conclusion of the discrepancy with the customer has to be done using the Airline Web Portal.