The Table Service Level Agreements

In this table, all existing SLAs are listed and new ones can be created.

Please note that SLAs are location-specific. If you are logged in at an individual location, the column Station will not be available because you have access to your station's SLAs only. If you are logged in under your holding, you have access to all stations, making it necessary to add the column Station.

Also note that many of the data fields are optional and can be used at your own discretion.

The following data is available:

  • Station:*

Station for which the corresponding Service Level Agreement is valid.

  • No.:*

Automatically generated SLA reference number.

  • Version:

A counter indicating the version of an SLA. It is automatically stepped if a new version is created.

  • Contract Type:*

Contract types are defined in the master data module Contract and define the business branch a contract belongs to (e.g. airline framework agreements, specific flight agreements etc.).
When creating a new data record in the table Service Level Agreements, the category of the Contract Type is automatically preselected (Service Level Agreement).

  • Master Template:

To be selected from the drop-down list

  • Airline:

Pull-down menu to select the airline using the configuration. The airlines available in this list are defined in the table Customer in the master data module Contract.

  • Owner:

Airline A/D as taken from the fields Airline A/D in the module Flights

  • Priority:

Check priority of the contracts. Default contract without any assignment rules should always have the lowest priority.

  • Valid From/Until*:*

Define the period of validity for an SLA. If no date is entered in the field Valid Until, the contract is valid open-ended. Note that each of these fields is available twice in the Search panel to allow a search for a specific period.

  • Current Status:

Determines the current status and thus behaviour of the SLA. To be selected manually from the drop-down list. Available states are defined in the optional master data module Workflow, in which also the system behaviour (system internal contract state) is connected to the status. The values depend on the workflow type which is assigned to the contract type.

  • Proposed Status:

Status to which the contract manager proposes the contracted to be prom: This may trigger a workflow if so administered in the optional master data module Workflow. To be selected manually from the drop-down list. States are defined in the master data module Workflow as well.

  • Active:

Mark an SLA as Active. Attention: Only SLAs with a marked flag are taken into account for assignment to flights.

  • Effective From:

Indicates the date when an SLA becomes effective.

  • Workflow Active:

This flag is automatically set when a workflow has been started.

  • Signment Date:

Free definable field for entering the date of contract signature.

  • Replaces:

Reference of the SLA that will be replaced by this selected one. Can be selected from the drop-down list.

  • Previous Version:

Indicates the previous version of an SLA: This is the version of an SLA, which was selected when the button Create New Version was pressed.

  • Locked:

This flag is automatically set when a workflow has been started. This means the SLA is no longer editable even if the status is still Draft. A new version of the SLA must be created for allowing changes.

  • Master Template Modified:

Automatically set flag to indicate whether a master template has been modified or not.

  • Remark/2nd Remark:

Up to two freely definable comments can be added in these fields.

  • Last Changed:

Date and time when the data record was changed last (filled automatically)

  • Modified By:

Name of the last user who changed the data record (filled automatically)