Flight Event Handling

After login into the MSR the user see depending of his permission the page Flights (for flight-events) or the page Customers (for non-flight-events).
To navigate from the Customer page to the Flights page please select the images/download/thumbnails/294490896/image2021-7-28_16-7-11.png Icon in the right top of the header-bar.

Content of page:

Flight List

Description

Hint

1

After login the user see the first the list of available flights.
The view show the flights of the last XX days and XX days in the future.

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One flight item contains following information:

mobile-view:
images/download/attachments/294490896/image2021-7-29_8-15-21.png

desktop-view:

images/download/attachments/294490896/image2021-7-29_8-21-6.png

  1. Flight number

  2. Current status of the flight

  3. Parkposition

  4. Registration of Aircraft

  5. Times of flight - ST in black. ET or BT (if available) in green

  6. Type of Aircraft

Cancelled Flights

By default the cancelled flights are filtered out and can be included into the list by activation the switch on top of the list of flights. Cancelled flights are shown with some grey symbol: images/download/thumbnails/294490896/image2021-7-28_16-15-44.png images/download/thumbnails/294490896/image2021-7-28_16-16-1.png .

Tooltip

Hover over the value or long press on mobile device activate the tooltip windows, which shows what value are displayed at this position.

2

Offline-Mode:

Sometimes no online connection exists, so the user need offline data to manage the services at the airplane.
For this flight and service data can be download before.

To download a flight please activate the offline-mode with the images/download/thumbnails/294490896/image2021-7-29_8-27-31.png button. To switch off the mode please select the images/download/thumbnails/294490896/image2021-7-29_8-28-53.png button. On active offline-mode all flight list-item have some new icon on the right side:

images/download/thumbnails/294490896/image2021-7-29_8-29-51.png This flight can be downloaded. Please select the flight and the data will be save

images/download/thumbnails/294490896/image2021-7-29_8-30-2.png This flight is already downloaded. If you navigate to one flight before, the icon appears green, because already downloaded data will be save for the session.

The downloaded flights are only available for the active session. If the user logoff, all data will be removed.

3

On select one flight item, the user will be navigate to the list of services.

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Different task can be done in this view:

  1. On top the user see the selected flight.

  2. The toggle button change the list of services (4).

    1. Switch off = show all available services to add.

    2. Switch on = show all captured services. The view of the list-item change and the user see direct also the captured data.

  3. The toggle button change the list of services (4), if toggle-button (2) is not active.

    1. Switch off = show only services for the logged in organisation unit.

    2. Switch on = show services of all organisation units.

  4. The list of services show all available services for this flight.
    To add a service to the flight please select the service in the list. Afterwards the app navigate to some service-detail page to add all needed information.

  5. Depending on the privileges of the user on the bottom of the application is some footer-bar visible. The user can switch between different functions:

    1. Services: Add services to the flight

    2. Quality Items: Confirm if quality items of the flight are achieved or not.

    3. Messages: Look into different Messages of the flight. This tab shows all SITA-Messages or Messages, which was created manually in the main system (GHS) under Daily Flight Plan → Rotation → Messages or Daily Flight Plan → Flights → Messages.

Services with italic font are services with already captured data.

Toggle button (3)

Depending on the active privileges of the user, this toggle can change. Privileges can be modified in the main system (GHS) under Rights → Roles. The corresponding privilege is MSR: Show services of all organisation units.

Privilege selected for user role = show all services of all organisation units.

Privilege not selected for user role = show only services of user assigned organisation units. The assignment of organisation units to some user can be done in GHS under the table Users.

Services

How to add, remove and modify services.

Description

Hint

2

To add a service please select a service in the list at (4). In the list of services are all services visible which are included in the assigned contract of the flight. The assigned contract can be found in the main system (GHS) under Services Flights → Flights → Contracts.
Services with a italic font has captured data and can be modified.

images/download/attachments/294490896/image2021-7-29_8-42-56.png

3

After select on service the application navigate to the service detail page:

The MSR differ between two different kind of services:

images/download/thumbnails/294490896/image2021-7-29_9-42-36.png Time based services
images/download/thumbnails/294490896/image2021-7-29_9-43-20.png Quantity based services

The detail view changed between this types, because different kind of data must be entered.

images/download/attachments/294490896/image2021-7-29_9-40-7.png images/download/attachments/294490896/image2021-7-29_9-44-9.png

The user can add different data in this view. It is possible to add more then one entry for a service.

Item Handling

images/download/thumbnails/294490896/image2021-7-29_9-50-23.png The user can add more than one entry and add additional data.

images/download/thumbnails/294490896/image2021-7-29_9-51-30.png The user can remove again one of the added items

images/download/thumbnails/294490896/image2021-7-29_9-51-44.png If only one item exists, the user can select this button to clear the data in the item

Save

The data will be saved automatic if the user navigate back. There exists no additional save button.

4

Grouping Key

The Grouping Key can be activate per service in the main system (GHS) unter Master Data Contract → Services. In the table of service exists the flag "MSR Calculate by Grouping Key" to activate this feature.

images/download/thumbnails/294490896/image2021-7-29_10-13-24.png

If activate, the calculation of services uses this grouping key for the calculation of the service items. Entries of one service with the same grouping key will be calculate together, so that the calculation is split by the given grouping keys.

Example:

Three different entries in the MSR service detail view:

1) Quantity = 8 / Grouping Key = "Grp1"

2) Quantity = 7 / Grouping Key = "Grp2"

3) Quantity = 6 / Grouping Key = "Grp1"

In the calculation of the service data the two groups "Grp1" with quantity 14 and "Grp2" with quantity 7 will be used. This mean for a service with a defined parameter to round up to next "10", that Grp1 will be round up to 20 and Grp2 to 10. Without the grouping configuration the calculation adds all quantities together (8+7+6 = 21) and round the result up to 30.
So with grouping the calculation can be split by the grouping key.flhd

Quality Items

How to add, remove and modify quality items.

Description

Hint

1

To achieve a quality item please select a item in the list at (4). In the list of quality items are all quality items visible which are included in the assigned (SLA) contract of the flight. The assigned (SLA) contract can be found in the main system (GHS) under Services Flights → Flights → Contracts.
Quality items with a italic font has captured data and can be modified.

images/download/attachments/294490896/image2021-7-29_11-9-36.png

The toggle button change the list of quality items.

  1. Switch off = show all available quality items.

  2. Switch on = show all achieved quality items. The view of the list-item change and the user see direct also the captured data.

Define Quality Items (GHS)

Quality Items are defined in the main system (GHS) under Master Data Contract → Quality Items.

Under Contract → Service Level Agreement the quality items can be assigned to different SLA contracts for the different airlines.

2

Achieve a quality item

  • quick achieve:
    To quick achieve without adding any data the user can select the toggle button of the list-item. The toggle button will be disabled after, because resetting is not allowed in this way.

  • achieve with additional data:
    To add additional data like a timestamp or a remark on achieve the user must select the quality item in the list. After the app navigates to the quality item detail view, where the user can add additional data.

    images/download/attachments/294490896/image2021-7-29_11-25-14.png

3

Reset of achieve

The reset of achieve is only possible with adding some remark/comment to the quality item. To reset the quality item the user must select it from the list, so he see the detail view like shown in point 2.
Here the user can deselect the Quality item achieved checkbox and add the necessary remark.

If no remark will be entered the app will prompt some dialog to add the remark before navigating back to the list of quality items

images/download/thumbnails/294490896/image2021-7-29_11-37-21.png

Messages

How to look into messages

Description

Hint

1

On the tab messages all available messages of the flight will be displayed. Normally this are SITA messages, but depending of the configuration of the GHS system users can also add some manual message.

images/download/attachments/294490896/image2021-7-29_11-33-27.png

This example show some custom manually created message. The prepending icon of this custom messages differ from the SITA messages. The user can select on message to see the content of the message.

2

After selecting one message in the list of messages the app navigates to the message detail view.

Here the user can look into the Header, Content and Appendix of the message.

images/download/attachments/294490896/image2021-7-29_11-35-38.png

SDN - Service Delivery Node

Description

Hint

1

It is possible to create some Service Delivery Note for the captain over the MSR. For this the user must select first the button images/download/thumbnails/294490896/image2021-7-29_11-39-31.png (6) in the header bar to see the Service Delivery Note view.

images/download/attachments/294490896/image2021-7-29_8-42-56.png

SDN not visible

Depending of the privileges of the logged in user the button can be hidden. Please check in the main system under Right → Roles and User Account the activated privileges

After click on the SDN button the user see some overview of recorded services and can check the values.
To create the PDF document the user must first capture a signature, add a name / remark and download afterwards the PDF document.

If the SDN document was created before the old signature is shown and the old document can be downloaded.

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Shown services

The SDN shows services which was recorded in the MSR and in the main system (GHS).

Services changes

After signing and creating a document the service data can be changed. If this happens the signature will be reset, so the captain must enter a new signature and a new document will be created.

3

On Download PDF the document will be generated on the server and automatic downloaded to the device. The generated document can be found in the main system (GHS) under Services Flights → Flights → Handling Documents.

The downloaded PDF looks similar to this one:

images/download/attachments/294490896/image2021-7-29_11-53-29.png