The Table Flights -> Special Services
In addition to services included in a contract applicable to an event either as standard or additional, this table allows you to record special services which might be provided for an event.
Special services are rendered in addition to the normal schedule if they become necessary or are requested by a customer. This might include special cleaning or repair activities etc.
A special service rendered for a customer is recorded by marking the corresponding event in the table Events, switching to the table Events > Special Services and then creating a new data record by clicking the button Create a New Object .
In the new data record, the corresponding service is then selected from the pull-down menu Special Services. The selection offered here is defined in the master data module Contracts: only those services marked as Special Service in the master data table Services are available as Special Services!
After the service has been selected, the additional information required is entered (i.e. begin and end of service provision, amount etc.). After the service has been recorded, store the entries (button Save ) and finally calculate the item for the billing process by clicking the button Calculate Charges .
Billed cash payer records are highlighted in green .
If the feature SDN is activated, records in this table are highlighted in purple in case no SDN exists or the SDN has not been signed.
Following data is available for recording Special Services:
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Station to which this configuration applies; this column is only shown if you are logged in above station level. |
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An automatically assigned identification marker uniquely defining an event for software processing |
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Complete name of the service as defined in the master data module Contracts |
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Period of validity for the contract |
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Manual entry that will take into consideration possible free quantities defined in the contract. |
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Quantity imported from the external system via interface. |
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Automatically calculated quantity of the service |
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Captured quantity. This entry overwrites all other quantities |
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Quantity with all given changes. This is the actual quantity of the service. |
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Unit of service. |
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The automatically calculated Percentage for cancellation /surcharge from the service |
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Captured surcharge/Percentage for cancellation can be filled in. This entry overwrites all other surcharges and Percentage for cancellations. |
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Surcharge/Percentage for cancellation with all given changes is displayed here. This is the actual surcharge/Percentage for cancellation of the service. |
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Automatically calculated price of the service |
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Captured price. This price overwrites all other prices |
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Single price of the service. |
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Price with all given surcharges and Percentage for cancellation s. This is the actual price of the contract |
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Disbursement % is either defined at the service in master data or at contract level and displayed here. It is also possible to overwrite the predefinition by entering a new value. |
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If a VAT has been included in a contract, it is listed here |
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If applicable, a VAT percentage is entered here. This entry overwrites all other VATs |
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Actual VAT of the service |
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Invoice recipient |
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Current charge status of the service. This status is assigned automatically depending on the processes which have been performed. Following states are available: Initial – basic status after the contract has been assigned, Calculated – the service price has been calculated for the event (after the Calculate Charges has been used), Invoiced – the event and the contract charges have already been invoiced in the module Billing. |
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Type of the invoice. Following variants are available: Initial Invoice – normal billing procedure, Credit – an erroneously recorded item has been credited to the customer, Debit the customer is charged with an item which has been rendered but was not accounted for an invoice. |
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Invoice number |
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Reference number of the Invoice Cycle |
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In case the monitoring of rendered services is done via printed work order it is then possible to enter manually in this field the reference number of the corresponding document. |
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Code as defined for the IATA SIS interface, e.g. Baggage, De-icing, Ramp handling |
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Either set in the Airline Web Portal or directly in the application. Two possibilities: In Progress or Closed. |
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This status can only be set by the airline/customer via the Airline Web Portal. Two possibilities: Approved or Rejected. |
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Remark for internal use only. In contrast to the entry under Remark, the Internal Remark is not printed out anywhere |
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Freely definable invoice remark can be chosen. |
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Reference to the original charge |
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Automatically filled when a disbursement (sub) charge is created during a calculation. Both the reference to the original charge, the related disbursement percentage and the accordingly calculated disbursement value are filled in. |
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Number of free quantities defined in the contract |
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In this field the software automatically shows the invoice recipient defined in a handling contract which is assigned to a flight event. If no contract is assigned or an assigned contract does not include an invoice recipient, the software enters the aircraft owner here. Note that it is possible to manually change the recipient in the pull-down menu Capt. Inv. Rec. Charge. If no recipient is stated in the contract or no aircraft owner can be identified, this field remains empty. |
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This pull-down menu can be used to manually change the invoice recipient if necessary, or to enter a recipient if no invoice recipient could be identified from a handling contract or aircraft. Manually entered recipients always have priority over automatically identified recipients. Note that invoice recipients available here for selection are defined in the master data table Customer of the master data module Contract. |
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Date and time when the data record was changed last (filled automatically) |
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Name of the last user who changed the data record (filled automatically) |
The Table Flight Events -> Special Services -> Discrepancies
This table is dedicated to the Discrepancies raised either by the customer in the Airline Web Portal or internally at the Flight Event level. Each entry represents one statement in the discussion.
To start an approval flow it is necessary to generate first a Discrepancy note by clicking on function button Generate Discrepancy Note.
For a detailed description of the data fields please refer to chapter The Table Flight Events -> Discrepancies.